Welcome to Living Room Furniture Shop’s FAQ section. We’ve compiled answers to common questions about our designer-inspired furniture, delivery process, payments, and more. If you don’t find what you’re looking for, our friendly customer care team is always happy to help at [email protected].

About Our Products

What types of furniture do you specialize in?
We specialize in premium living room furniture including sofas, loveseats, sectionals, accent chairs, coffee tables, console tables, ottomans, and complete living room sets. Our collections combine style with functionality to create comfortable, designer-inspired spaces.
Are your furniture pieces ready-to-assemble or fully assembled?
Most of our furniture arrives fully assembled or with minimal assembly required. Specific assembly requirements are listed on each product page. Our packaging is designed to protect your furniture during transit while keeping assembly straightforward.
How can I ensure the furniture will fit my space?
We provide detailed dimensions for every piece in our collection. Before ordering, we recommend measuring your space and entryways carefully. Our customer service team can provide additional measurements if needed – just contact us at [email protected].
Design Tip: Combine multiple pieces in one order to qualify for free shipping while creating a coordinated look for your space.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Can I modify or cancel my order after placing it?
Order modifications or cancellations may be possible if requested within 24 hours of placement, provided your order hasn’t entered the processing stage. Please contact our customer care team immediately at [email protected] with your order number.
Do you offer trade or volume discounts?
We occasionally offer special promotions. For information about trade discounts or bulk orders, please contact our sales team directly at [email protected].

Shipping & Delivery

Where do you ship?
We proudly ship worldwide, excluding some remote areas in Asia and other particularly remote locations. Our Oakland-based operation allows us to serve customers across the globe with equal care and attention.
What are my shipping options?
We offer two convenient shipping options:

1. Standard Shipping ($12.95):
– Premium service via DHL or FedEx
– 1-2 business days processing
– 10-15 business day delivery after shipment
– Real-time tracking updates
Ideal for accent chairs, coffee tables, and smaller items

2. Free Shipping (orders over $50):
– Reliable EMS service
– 1-2 business days processing
– 15-25 business day delivery after shipment
Perfect for larger items like living room sets and sofas
How will I know when my order ships?
You’ll receive email notifications at each stage of the process, including when your order ships. All shipments include tracking information so you can follow your furniture’s journey to your home.
Do you offer white glove delivery or assembly?
Currently, we focus on efficient, well-protected shipping to keep costs affordable. Most items require minimal assembly, and our customer service team can provide assembly guidance if needed.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the date of delivery. If any item arrives damaged or doesn’t meet your expectations, please contact us immediately to initiate a return. The item must be in its original condition and packaging.
Who pays for return shipping?
For damaged or incorrect items, we cover return shipping costs. For other returns, the customer is responsible for return shipping fees. We recommend using insured shipping for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time for the refund to appear in your account depends on your financial institution.
Pro Tip: Take photos of any damaged items immediately upon delivery and contact us within 48 hours for fastest resolution.

Customer Support

How can I contact customer service?
Our friendly customer care team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your customer service hours?
Our team monitors emails Monday-Friday, 9am-5pm Pacific Time. We strive to respond to all inquiries within one business day.
Where is your company located?
Our headquarters is located at 3789 Central Avenue, Oakland, US 07436. While we’re proud of our Oakland roots, we serve customers worldwide with our global shipping options.

At Living Room Furniture Shop, we don’t just deliver furniture—we deliver the foundation for your life’s most comfortable moments. Have additional questions? We’re here to help make your living space perfect.